Dear Valued Clients,
We would like to share some exciting news with you. We will now have an online store you can access 24 hours a day 7 days a week for your prescription needs. Please visit our website at www.hollisanimalclinic.com and click on myvetstore link to access our new store. Our online pharmacy offers the same convenience and value of larger online retailers but, allows our team to better service your pet’s medical records and helps support our practice by shopping local. In addition, our online store will also offer the same great rebates you would receive if you purchased product at our clinic.
With this being said and after much consideration, as of December 1, 2024 we will no longer be approving prescription request from external pharmacies such as Chewy.com or petmeds.com received by phone, fax, or email. If you choose to continue to use these pharmacies, we will need 24-48 hours notice to provide you a written prescription that you can pick up at your convenience. You may then convey this prescription to the pharmacy of your choice.
Why the change?
- Some online pharmacies do not purchase their medication directly from the manufacturer. They maybe purchased from a 3rd party with no guarantee of how they have been stored or where they originated from.
- By processing prescriptions through our online pharmacy, we are able to guarantee the medical integrity of the product sold vs. those sold on e-commerce sites.
- Prescriptions being repeatedly requested for products which have already been approved
All these issues preoccupy many hours of staff time and inhabits our team’s ability to provide the best care for our patients and clients. As reassurance, we will still continue to approve faxed and emailed prescription requests from our local pharmacies.
If you have any questions regarding this policy change, please feel free to reach out at 207-929-8989 or [email protected]. We can not express how thankful we are for your understanding and support with this change.
Sincerely,
The Hollis Animal Clinic Team